My comment on Mysterioustrousers:
they are clearly the most encouraged and sympathetic yet humorous developers I ever had contact with (which are quite a lot)!
And regarding this point, they are ABSOLUTELY right!
Most of us have been there. You find some service that is slick, interesting, lean, smart and has personality. You use the crap out of it and you’re thrilled someone is thinking the way you are. You love the focus on the user experience. You love the customer support.
Then, the company gets…